Testimonials

At FSS, our employees are our greatest asset. We pride ourselves on hiring the right people for the right position...and our customer testimonials highlight that exact point. Please see some of our most recent customer testimonials from across the country.

"Leonard Ross is the consummate professional, never has a bad day, is very dependable and FSS is lucky to have him. Thank you.

Kevin / CLE

"Leonard Ross helped me for about 30 minutes and waited with my luggage and my wife while I got the car. Leonard did so much for my wife and I - it really helped us out a great deal. Thank you.

Donald / CLE

"I recently flew out of CLE and received service from Rickie Lurie, who was very kind, courteous and professional.

Mrs. Edwards / CLE

"Michael Joseph was very caring and considerate.

Joy R. / CHS

"I want to express my deep appreciation to outstanding employees of FSS at Cleveland Hopkins Airport. These two individuals are Jalessa R. and Tim S. Jalessa and Tim worked together, swiftly and efficiently using their knowledge, outstanding communication skills and were able to get my mom on her flight. I hope Frontier appreciates FSS and what your employers are able to provide to their Frontier customers. Without their fast-acting and truly knowing their jobs, my mother and I would have given up and she would have missed her flight. These two are very caring and compassionate individuals. I am grateful they were willing to help us and do everything possible to get her to the departing gate. The training you provide to your employees is duly noticed and greatly appreciated. Thank you.

Kim B. / CLE

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